GCX-GCD ACTUAL TEST - PRINTABLE GCX-GCD PDF

GCX-GCD Actual Test - Printable GCX-GCD PDF

GCX-GCD Actual Test - Printable GCX-GCD PDF

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Tags: GCX-GCD Actual Test, Printable GCX-GCD PDF, GCX-GCD Latest Learning Material, GCX-GCD Valid Exam Braindumps, New GCX-GCD Exam Experience

The Lead1Pass Genesys Cloud CX: Developer Certification (GCX-GCD) exam dumps are being offered in three different formats. The names of these formats are GCX-GCD PDF questions file, desktop practice test software, and web-based practice test software. All these three Genesys Cloud CX: Developer Certification in GCX-GCD Exam Dumps formats contain the real Genesys GCX-GCD exam questions that will help you to streamline the GCX-GCD exam preparation process.

Genesys GCX-GCD Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
Topic 2
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 3
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 4
  • Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
Topic 5
  • Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

>> GCX-GCD Actual Test <<

Printable GCX-GCD PDF, GCX-GCD Latest Learning Material

This format is for candidates who do not have the time or energy to use a computer or laptop for preparation. The Genesys GCX-GCD PDF file includes real Genesys GCX-GCD questions, and they can be easily printed and studied at any time. Lead1Pass regularly updates its PDF file to ensure that its readers have access to the updated questions.

Genesys Cloud CX: Developer Certification Sample Questions (Q49-Q54):

NEW QUESTION # 49
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

  • A. Genesys Cloud CX Architect
  • B. Genesys Cloud CX Reporting and Analytics
  • C. Genesys Cloud CX Workforce Management
  • D. Genesys Cloud CX API

Answer: C

Explanation:
Workforce Management in Genesys Cloud CX automates agent scheduling, including work shifts, breaks, meetings, and time off, replacing manual spreadsheet processes and improving efficiency and accuracy.


NEW QUESTION # 50
How do you represent your organization when you contact the Genesys Cloud CX support team?

  • A. Organization ID
  • B. Company Name
  • C. Agent Name
  • D. ID

Answer: A

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.


NEW QUESTION # 51
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

  • A. Outbound Proxy
  • B. Gateway
  • C. WebRTC
  • D. SIP

Answer: C,D

Explanation:
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/


NEW QUESTION # 52
You can add a new Prompt using API endpoints.

  • A. True
  • B. False

Answer: A

Explanation:
In Genesys Cloud CX, you can programmatically add new prompts using the Architect API. The process involves three main steps:
1. Create the Prompt Object: Use the API to create a new prompt entity.
2. Create the Prompt Resource: Add a language-specific resource to the prompt, which can include text-to- speech (TTS) or audio content
3. Upload the Prompt's Media File: If using audio files, upload the media file to the prompt resource.


NEW QUESTION # 53
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

  • A. ivrld
  • B. Recordingld
  • C. Conversation
  • D. DBID

Answer: C

Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.


NEW QUESTION # 54
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Genesys GCX-GCD latest exam lab questions are collected and arranged based on latest exam questions and new information materials. It covers a range wide and includes latest exam knowledge points. If you are urgent to pass exam GCX-GCD Latest Exam lab questions will be the best preparation materials for you. Complete and valid exam study learning materials will help you save time cost and economic cost, then clear exam easily.

Printable GCX-GCD PDF: https://www.lead1pass.com/Genesys/GCX-GCD-practice-exam-dumps.html

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